FAQs
General FAQ
Are all items in Glampot authentic?
Yes, our specialists go through authentication process meticulously and we provide 100% money back guarantee.
What payment methods do you accept?
We accept VISA/Master credit card, selected eWallets, debit card, and cash/instant transfer to any one of our bank accounts.
Bank account details:
Glampot Sdn Bhd
Maybank - 512361515143 (swift code : Mbbemykl)
Public Bank - 3208940711
Do you accept cash installment?
No. At this moment, we only provide installments via Malaysian issued credit cards. Please contact us to learn more.
Are the installments interest free?
No, there will be additional charges from the bank depending on your selected installment period. Please contact us to learn more.
How much is the shipping fee?
We provide free shipping within Malaysia. For international shipments, it is absolutely free when you've met our minimum spending amount. Simply add item to your cart to find out your entitlement if you qualify for free shipping.
How long does it take to receive my parcel?
For customers within Klang Valley, you get to enjoy same day delivery (order cut-off time at 4PM for weekdays and latest 2PM for Saturdays). Overseas shipments will vary depending on destination. We will provide you with a tracking to track the progress of your delivery.
Why did I get charged for import duty?
For international shipments, import duties may be charged by your Government. If you are not familiar with the duties charged, it best to check with your local customs officer before placing your order to avoid any unwanted surprises.
Can I exchange/return the goods?
You are entitled to a 7 days exchange policy if you shop via this website or via our social media platforms (Instagram or Facebook) which starts on the day your items arrive according to the date stated in the delivery tracker. If you do not have anything in mind for an exchange, your payment to us shall be kept as store-credit (no expiry). More info: https://e-glampot.com/pages/shipping-and-exchanges
Can I reserve an item?
For reservations, we will require a deposit of 20% of price (50% for items below RM 500) paid via bank transfer. The deposit is non refundable but can be utilized for another item should you decide not to get the initial item of interest.
SELL & CONSIGNMENT
How do I sell my items?
Learn more here:
https://e-glampot.com/pages/sell
https://e-glampot.com/pages/consign-with-us-its-easy
Are there any charges for consignment?
No, all you have to do is place your items with us for a minimum of 60 days. If you should decide to collect your items within a month, a service fee of RM50 will be charged.
Do I have to make an appointment to sell/consign my items?
Yes, it is recommended, you may liaise with the person in charge directly for physical item inspection and instant quotation.
My consigned item is sold, when will I receive payment?
If it is sold between the 1st and 15th of the month, payment will be issued the following month by the 10th. If your consigned item is sold between the 16th and 30th/31st of a month, payment will be issued the following month by the 25th. All payments will be made via bank transfer only.
What are the consignment terms and conditions?
Learn more here: https://e-glampot.com/pages/terms-of-consignment
What are the common brands that you do not accept?
Adidas, Armani Exchange, Bonia, Braun Buffel, Burberry Blue Label, Carlo Rino, COS, Crestbridge, DKNY, Etienne Aigner, Guess, Juicy Couture, Lacoste, Love Moschino, Massimo Dutti, Moschino - Cheap & Chic, Nike, Oroton, Polene, Radley, Ralph Lauren, Rayban, Samsonite, See by Chloe, Ted Baker, Versace Jeans, Zara, Casio, Citizen, Daniel Wellington, Ice watch, Rado, Seiko, Tissot, Seven Friday