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TERMS & CONDITIONS

GLAMPOT or www.e-GLAMPOT.com and related service(s) is subjected to the following Terms of Use (TOS) and Service and to any other rules posted on our site or premise. Please read these terms carefully before placing any orders on www.e-GLAMPOT.com

We would like to draw your attention to our policies relating to the terms of purchase within the terms of use. If you are under 18, you must inform your parent or guardian of GLAMPOT's terms and conditions before you register to use this site. We reserve the right to only accept orders from customers over 18 only.

These terms and conditions may be modified at our digression; thus, please read the terms often. If you do not agree to any changes made to the terms, you must therefore stop using our services. Any changes made after you have placed an order will not affect that order, unless required to do so by law.

 

REGISTRATION

To use some of the services or features made available to you on this Site, you will need to register. When you register, you are required to provide information about yourself that is true, accurate, current and complete in all respects. Should any of your registration information change, please notify us immediately at the following e-mail address [email protected] 

ELIGIBILITY TO PURCHASE

In order to make purchases through the Site, you will be requested to register and provide your personal details. In particular, customers must provide their real name, phone number, e-mail address and other requested information as indicated. Furthermore, when ordering items, you will be required to provide payment details and you represent and warrant that the payment details you provide on ordering are both valid and correct and you confirm that you are the person referred to in the billing information provided.

The Site is available only to individuals and others who meet terms of eligibility, who have been issued a valid credit card by a bank acceptable to GLAMPOT, whose applications are acceptable to GLAMPOT and who have authorized GLAMPOT to process a charge or charges on their credit card in the amount of the total purchase price for the merchandise which they purchase. GLAMPOT reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.

Furthermore, you agree that we may use Personal information provided by you in order to conduct appropriate anti fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

ORDERS

All orders are subject to acceptance and availability.

GLAMPOT offers products for sale that are in stock and available for dispatch from our stores and appointed distribution centers. Occasionally, however, we may be waiting for shipments from our suppliers. Consequently you may from time to time be given the possibility of making an Advance Payment / Pre-order for certain items in which case you are able to make an Advance Purchase / Pre-order. This will ensure that you receive this item in priority once stock has been delivered to GLAMPOT.

Items received into stock may be pre-allocated to satisfy Advance Payment orders and customers making Advance Payments will receive items in priority to customers on the Waiting List or customers ordering through the Site for immediate delivery. Please be aware that we may be unable to deliver selected Advance Payment merchandise due to production problems or quality check issues identified when we receive an order into stock. In these circumstances we will notify you by email and arrangements will be done to refund the Advance Payment to you either via bank transfer or GLAMPOINTS.

Please note that items in your shopping basket / bag are not reserved and may be purchased by other customers.

PRICING POLICY

Prices shown on the Site are in MYR, SGD, IDR, KRW, PHP, CNY, JPY, THB, USD, EUR, and GBP only. Please note that other currencies besides the Malaysian Ringgit displayed in the website should be used as an estimate only and should not be taken as the final value as the check out will be done in Malaysian Ringgit only.

All prices and offers remain valid as advertised from time to time. The MYR price of a product displayed on the Site at the time the order is accepted will be honored, except in cases of an obvious error.

Product prices are set at the time the item is published on our website using the existing currency exchange rates. These prices are subject to change if the applicable currency exchange rate changes before your order is accepted.

You, the customer, will bear import duties or tax costs. Hence, we recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.

ACCEPTANCE OF YOUR ORDER

Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.

Unless you cancel your order, acceptance of your order and completion of the contract between you and GLAMPOT will be completed when we email you to confirm the goods have been dispatched. The sale contract is therefore concluded in Kuala Lumpur, Malaysia and the language of the contract is English.

We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the terms of use.

We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold; removing, screening or editing any materials or content on the Site; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

PAYMENT

Payment can be made via Visa Debit, Visa, MasterCard, Bank Transfer and Telegraphic Transfer only, which are clearly advertised on the Site from time to time. Payment will be debited and cleared from your account upon acceptance of your confirmation to purchase. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/ debit card to use it. GLAMPOT will not be liable for any credit card fraud. The liability to use a card fraudulently will be on the user and the onus to prove otherwise shall be exclusively on the user. All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to GLAMPOT, we will not be liable for any delay or non-delivery.

We take reasonable care to make our Site secure. All credit/debit card transactions on this site are processed using iPAY88, a secure online payment gateway that encrypts your card details in a secure host environment. To help ensure that your shopping experience is safe, simple, and secure, GLAMPOT uses Secure Socket Layer (SSL) technology.

Furthermore, we will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.

DELIVERY AND INSURANCE

Please note that we aim to dispatch all orders within 24 hours, or 48 hours during sale periods of purchase, excluding Sundays and Malaysian Public Holidays. Estimated delivery times are to be used as a guide only and commence from the date of dispatch, GLAMPOT is not responsible for any delays caused by destination customs clearance processes.

We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by GLAMPOT and transfer of responsibility in the same way.

GLAMPOT will not be liable for any missing deliveries. Therefore, we recommend that you include insurance during check out to ensure the safety of your items (if required).

TRACKING YOUR ORDER

Once your order has been processed and packed, you receive an email with a unique tracking code for you to keep tabs on the status of your parcel at all times. This tracking code is sent to your registered email address. 

RETURNS AND EXCHANGES

Goods sold are not returnable or exchangeable.

All items as advertised contains all necessary information such as detailed pictures from all angles, defects / flaws, signs of usage as well as measurements of the particular item which are sufficient for making online purchase decisions.

Nonetheless, an item(s) may be refundable or exchangeable if GLAMPOT proves to be negligent in disclosing crucial aspects of the item(s) resulting in obvious differences when the item is delivered to you or if the item is proven to be a fake by the respective brand.

In the event where a return is made, you will need to return the entire order to us by secure means to ensure it reaches us in good condition, at your own cost. All items must be returned unused and in their original condition, from the original delivery country.

We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them. In case of dispute, we also recommend you retain proof of sending. Refunds will be issued within 30 days of us receiving your shipment.

Items should be returned unused, and with all GLAMPOT and designer garment tags (if any) still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused.

Where provided, belts and any designer packaging such as authenticity cards, dust bags and leather tags should be included with your return.

Kindly email [email protected] for assistance. Please include your name, contact number, order number and a short description of the problem you might be facing with the merchandise.

Shoes

All shoes should be tried on a carpeted surface before wear. 

Lingerie & Swimwear

For hygiene purposes, briefs, swimming costumes and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip. Returns may not be accepted if this strip has been removed or if items are soiled, and may be sent back to the customer.

Faulty goods

We have made every effort to disclose all aspects of the item(s) as advertised. Therefore, returns or exchanges can only be done if we were negligent in providing crucial aspects of the item(s) resulting in major differences between as advertised and as received. Please note that items that are damaged as a result of normal wear and tear are not considered to be faulty.

If you would like to exchange a faulty item (instead of obtaining a refund or points credited to your shopping account), please notify us of the possible exchange we can do for you.

Colors

We have made every effort to display as accurately as possible the colors of our products that appear on our website. However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate.

PROMOTION CODES

Promotion codes are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotion code or offers, and must be redeemed by the date published, if provided.

GLAMPOINTS

GLAMPOINTS – GLAMPOT’s point reward system is a customer loyalty program. Glampoints are exclusively awarded to online purchases via www.e-glampot.com only. Points are not exchangeable for cash and are non transferable. Should a problem arise with your Glampoints, kindly email [email protected] for assistance. 

INTELLECTUAL PROPERTY RIGHTS

The use of the Sites and its contents grants no rights to you in relation to any copyright, designs, trademarks and any other intellectual property and material rights relating to the Content. You are permitted to use the Content only as expressly authorized by GLAMPOT and/or its third party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing Content for your own personal use.

CONTENT

In addition to the Intellectual property rights mentioned above, "Content" is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Site. We would ensure that the information on this site is accurate and complete. We do not promise that the Content is accurate, error-free. We do not promise that the functional aspects of the Site or GLAMPOT's Content will be error free or that this Site, the Content or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up to date virus checking software installed.

NO COMMERCIAL USE

This Site is for your personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products, or services contained within this Site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Site.

YOUR ACTIVITY

You agree that you will be personally responsible for your use of this Site and for all of your communication and activity on and pursuant to this Site. If we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violated the certain terms, we may deny you access to this Site on a temporary or permanent basis.

THIRD PARTY SITES

We may include hyperlinks on this Site to other websites or resources operated by parties other than GLAMPOT, including advertisers. GLAMPOT has not reviewed all of the sites linked to its Web Site and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.

LIMITS ON OUR LIABILITY

We accept liability for death and personal injury arising from our negligence or that of our employees and agents. We do not seek to exclude our liability for fraudulent misrepresentation by us or our employees or agents.

Nothing in the TOS is intended to affect your rights under the law.

If GLAMPOT breaches the TOS we shall only be liable for losses which are direct losses and a reasonably foreseeable consequence of such a breach. Losses are foreseeable where, for example, they could be contemplated by you and GLAMPOT at the time of you placing your order, and GLAMPOT dispatching your order. We shall only be liable for losses up to 100% of the total value of goods purchased.

We are not responsible for losses not caused by our breach or negligence, indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us (for example, loss of profits or loss of opportunity).

We are also not responsible for failure to meet any of our obligations under the TOS where such failure is due to events beyond our reasonable control. 

COMPENSATION

At our request, you agree to compensate us fully, defend us, and hold us GLAMPOT harmless immediately on demand, its officers, directors, agents, affiliates, licensors, and suppliers, from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the TOS by you, including the use by any other persons accessing this Site using your Internet account caused by your action or inaction. 

OUR RELATIONSHIP

You acknowledge and agree that no joint venture, partnership, employment, or agency relationship exists between you and GLAMPOT as a result of the TOS or your use of this Site. You agree that you may not and will not hold yourself out as a representative, agent, or employee of GLAMPOT, and we shall not be liable for any representation, act, or omission on your part. 

NO WAIVER

If you breach the TOS and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach the TOS.

GOVERNING LAW

The TOS together with all our policies and procedures will be governed by and construed in accordance to the relevant Malaysian law and the relevant courts of Malaysia will have exclusive jurisdiction.