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FREQUENTLY ASKED QUESTIONS


Shipping & Delivery

Orders

Registration & Online Account

Returns

 

Shipping & Delivery

Where do you deliver?

We provide worldwide delivery so rest assure that no matter where you are, you will be able to shop with us. We charge a flat rate for each particular overseas country.

How much and how long does delivery take?

We provide next day delivery within Peninsular Malaysia with exceptions on weekends and public holidays. Sabah and Sarawak may take an extra day or two. Shipping throughout Malaysia, Singapore and Brunei is free of charge.

International deliveries takes about 3 – 5 days via DHL Express. Kindly refer to the shipping information table for more information. 

Has my order been shipped out yet?

Once your order has been processed and packed, we will email you a unique tracking code for you to keep tabs on the status of your parcel at all times. This tracking code is sent to your registered email address.

Paid orders made before 1pm will be shipped out on the day itself. Orders made after that will be shipped the next day.

The item I just received is faulty or does not match the condition as in your website

We sincerely apologize for this matter and we do hope that it does not deter you from shopping with us again as our aim is to provide you with the best shopping experience one could ever hope for. If the item you received is faulty or does not match the condition as indicated in our website, kindly email [email protected] within 48 hours of receiving the item and we will handle the case as soon as we possibly can. Please note that returns are not valid if you have already received the item for more than 48 hours.

In your email, kindly include a picture of your purchase with a short description along with your order ID. We will gladly replace the item for you if the item is available. However, if the item is unique and irreplaceable, kindly return the item after our confirmation and we will gladly reimburse you with GLAMPOINTS or issue you a full refund.

I received an incorrect item.

Do let us know immediately via email at [email protected] along with your order ID and we will reply and sort it out within 48 hours excluding Public Holidays and Sundays. 

An item is missing from my order.

Sorry about that! Fret not! Send us an email to [email protected] with your order ID and we will ship it out the next working day.

 Which address should I ship my orders to?

If you work, it would be advisable to ship to your office address because postal services operate between 8:30am to 8pm on weekdays and 8:30am to 5pm on Saturdays. If no one is physically able to collect your parcel on delivery after two attempts, your parcel will either be held at the nearest freight service office to you or sent back to us.

Can I self collect?

Yes, you may, but you will need to call or email us at [email protected] to arrange for a time to pick it up. Items can be picked up at any Glampot store that we have to date.  

 

Orders

How do I place an order?

To fully enjoy the experience of shopping with us, we encourage you to sign up as a registered user as it will make your shopping experience much more convenient. Register here!

All you need to do now is browse! You can search for something specific by using the search bar or if you’re looking for a particular type of item you can browse by category located along the top of the page. Our latest items are located under the NEW IN category link and you can filter your search by brand, type, condition, colour and price. 

Once you have found the item you want  ADD TO SHOPPING BAG button. You can either click on the ‘Continue shopping’ button or review the items in your cart by clicking on ‘View cart & checkout’. 

 If you’re happy with the items in your shopping bag, click ‘PROCEED TO CHECKOUT’ to complete your order. If you have a discount code you’d like to use, key it in the box provided before checking out. 

 What do I do if there's a problem with my order?

Our customer service representative will be able to help you. Email us at [email protected] and will be touch within 48 hours.

 What payment methods do you accept?

You can either pay by:

  • Direct Online Transfer / Telegraphic Transfer
  • Bank in
  • Cheque to GLAMPOT SDN BHD
  • Visa / Master
  • FBX

If you decide to pay using method 1, 2 and 3, please send us a screenshot/scanned copy of your proof of payment to [email protected]

Please ensure you bank in the correct amount. Any change owed to you will be given in the form of GLAMPOINTS.

Can I cancel my order?

Yes, you can but you will need to email [email protected] as soon as possible so that we won’t process your order.

If it’s too late to cancel your order, we will need to ask you to return the items and you will be reimbursed in the form of GLAMPOINTS only. Click here for information on how to return items. 

 How do I cancel an item from my order?

Yes, you can but you will need to email [email protected] as soon as possible and our online customer representative will assist you with the cancellation.

If it’s too late, we will need to ask you to return the items and you will be reimbursed in the form of GLAMPOINTS. Click here for information on how to return an item.

 Why was my order cancelled?

If you have made an order but did not pay, you will be sent a payment reminder stating that if you do not make payment within 24 hours of the email being sent, your order will automatically be cancelled. You will need to make a new order should you want the items again.

 How do I add an item to my order after checking out?

Sorry, you will need to make a separate order altogether. Sometimes placing orders together in one transaction gives you additional benefits such as special free shipping or free gifts, so be sure to include all your purchases in one transaction and be on the lookout for special promotions. 

Do you replenish sold items?

Some items are replenish-able. Most often, these items are brand new items and are currently available at the boutiques in their country of origin.

Nevertheless, pre-owned items are non-replenish-able; therefore, if you have fallen in love with a particular pre-owned items or a rare find, it’s good to make that purchase as we will not be able to guarantee that we will be able to obtain the same model in the same condition again.

Pre-loved items are all unique in “its own way”.  

  

Registration & Online Account

Do I need to register to shop?

Registering with us helps speed up the ordering process for you, as we would already have with us your billing and shipping details. It also allows you to keep track of your current and past order, and payment status. However, you may still checkout as a guest.

How do I create an account?

Click here to register by filling in your details and following the instructions.

By registering, will I automatically receive updates on new arrivals and any on-going sales and promotions?

No, not unless you sign up to our newsletter. By signing up, you will be the first to know of our new arrivals, exclusive discounts, promotions and flash sales. 

Will your pass my details to any other companies?

No, we will not pass your details on to other companies. Don’t worry! All information provided to us  is strictly confidential and will not be shared to any third parties. 

What do I do if I have forgotten my password or my password does not work?

If you’ve forgotten your password, just click the ‘Forgotten Your Password’ button and it will be emailed to you right away. If you still do not receive an email, write to [email protected] and we will assist you as soon as we can. 

  

Returns

What is your returns policy?

Goods sold are not returnable or exchangeable.

All items as advertised contains all necessary information such as detailed pictures from all angles, defects / flaws, signs of usage as well as measurements of the particular item which are sufficient for making online purchase decisions.

Nonetheless, an item(s) may be refundable or exchangeable if GLAMPOT proves to be negligent in disclosing crucial aspects of the item(s) resulting in obvious differences when the item is delivered to you or if the item is proven to be a fake by the respective brand.

In the event where a return is made, you will need to return the entire order to us by secure means to ensure it reaches us in good condition, at your own cost. All items must be returned unused and in their original condition, from the original delivery country.

We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them. In case of dispute, we also recommend you retain proof of sending. Refunds will be issued within 30 days of us receiving your shipment.

Items should be returned unused, and with all GLAMPOT and designer garment tags (if any) still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused.

Where provided, belts and any designer packaging such as authenticity cards, dust bags and leather tags should be included with your return.

For returns and exchanges, customers are advised to notify us first at [email protected] by quoting the order number and product details. 

How do I return something to you? 

You may email us at [email protected] . Once you have received a confirmation to proceed with sending us the returning item, kindly mail it to:

GLAMPOT SDN BHD

A-1-01, BLOCK ALLAMANDA, 10 BOULEVARD, JALAN KENANGA, KAYU ARA DAMANSARA. 47400. SELANGOR, MALAYSIA.

 

Would I be able to visit the store and return the item in person?

Yes, but you must make an appointment first before you pay us a visit! Email us at [email protected] or call our hotline.